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Customer Service Representative

2 months ago

Box Hill North, Victoria, Australia Eastern Health Full time
About the Role

We are seeking a skilled and compassionate Customer Service Team Member to join our Contact Centre team at Eastern Health. As a key member of our team, you will provide exceptional service to our callers, ensuring a seamless experience as they navigate the public health system.

Key Responsibilities
  • Engage with the community and provide guidance on available services
  • Professionally interact with internal staff and departments across all sites
  • Liaise with Eastern Health doctors via a priority response line
  • Show empathy and understanding on an individual basis
  • Think outside the box to resolve complex issues
  • Work well under pressure, reliable, and flexible
  • Collaborate with the team to achieve excellent customer service
What We Offer
  • A supportive and inclusive work environment
  • Opportunities for career growth and development
  • Flexible working hours and remote work options
  • Competitive salary and benefits package
  • Access to ongoing training and professional development
Requirements
  • Vaccination against infectious disease is a mandatory requirement
  • Ability to work in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application. We look forward to hearing from you