Customer Service Manager

2 weeks ago

Box Hill North, Victoria, Australia Matrix Education Full time
Customer Service Lead Opportunity

Matrix Education, a leading provider of tuition services, is seeking a highly skilled Customer Service Lead to join our team in Melbourne. As a key member of our administrative team, you will play a vital role in delivering exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide exceptional customer service and support to clients via phone, email, and face-to-face interactions
  • Manage end-to-end enrolment processes, from trial lessons to retention
  • Onboard and train local customer service and sales teams
  • Lead and manage a team of Melbourne Service and Sales Service Representatives
  • Campus and office setup and management

Requirements:

  • Minimum two years' experience in customer service, administration, retail, or sales
  • Previous experience in education management or administration is desirable
  • Proven success in achieving sales KPIs
  • Exceptional verbal and written communication skills
  • Intermediate Microsoft Office skills
  • Experience using LMS and CRM systems (Salesforce preferred)
  • Exceptional time management skills
  • Keen attention to detail

What We Offer:

  • Competitive remuneration rates
  • Open and collaborative management team
  • Amazing facilities
  • Team social events and outings

Apply now or email your cover letter and resume to hr@matrix.edu.au.

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