Customer Service Representative
4 weeks ago
About the Role
This is a permanent part-time position in our Contact Centre, where you will provide exceptional customer service to our community and Eastern Health staff. As a Contact Centre Agent, you will be the first point of contact for our callers, providing guidance on available services and ensuring a seamless experience for our callers as they navigate the public health system.
Key Responsibilities
- Engage with the community and provide guidance on available services
- Professionally interact with internal staff and departments across all sites
- Liaise with Eastern Health doctors via a priority response line
- Show empathy and understanding on an individual basis
- Work well under pressure, reliable, and flexible
- Be a team player
What We Offer
- Diverse and engaging career opportunities
- Friendly and supportive team
- Flexible working hours
- Salary packaging options
- Career progression in our teaching hospitals
Requirements
- Vaccination against infectious disease is a mandatory requirement of this role
- An offer of employment is conditional on providing evidence of current vaccination against COVID-19 with booster and influenza
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