Customer Service Representative

4 weeks ago


Box Hill North, Victoria, Australia Eastern Health Full time

About the Role

This is a permanent part-time position in our Contact Centre, where you will provide exceptional customer service to our community and Eastern Health staff. As a Contact Centre Agent, you will be the first point of contact for our callers, providing guidance on available services and ensuring a seamless experience for our callers as they navigate the public health system.

Key Responsibilities

  • Engage with the community and provide guidance on available services
  • Professionally interact with internal staff and departments across all sites
  • Liaise with Eastern Health doctors via a priority response line
  • Show empathy and understanding on an individual basis
  • Work well under pressure, reliable, and flexible
  • Be a team player

What We Offer

  • Diverse and engaging career opportunities
  • Friendly and supportive team
  • Flexible working hours
  • Salary packaging options
  • Career progression in our teaching hospitals

Requirements

  • Vaccination against infectious disease is a mandatory requirement of this role
  • An offer of employment is conditional on providing evidence of current vaccination against COVID-19 with booster and influenza


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