SMB Account Executive
1 week ago
We are seeking a dedicated SMB Account Executive to join our team at Zendesk, Inc. This role is a key part of our sales strategy, and we're looking for someone with a proven track record in B2B sales and a passion for driving growth in the SaaS landscape.
Key Responsibilities- Drive Top-Line Revenue Growth: Acquire new customers and develop strategies for account expansion to drive revenue growth.
- Manage and Nurture Customer Relationships: Ensure high satisfaction and retention levels by managing and nurturing customer relationships.
- Identify and Pursue Cross-Selling Opportunities: Proactively identify and pursue opportunities to cross-sell additional products and services to existing customers to optimize account revenue and profitability.
- Use Data Insights to Enhance Sales Strategies: Use data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies.
- Understand and Convey the Benefits of Zendesk Products: Understand and convey the benefits of Zendesk products, aligning them with customers' business objectives to ensure customer satisfaction and product expansion.
- Lead Competitive Sales Cycles: Lead competitive sales cycles utilizing strong communication skills and value selling to articulate compelling business cases.
- Develop a Robust Pipeline of Qualified Opportunities: Consistently develop a robust pipeline of qualified opportunities accurately tracking details and sales stages in Salesforce.
- Provide Accurate Forecasts and Exceed Revenue Goals: Provide accurate weekly, monthly, and quarterly forecasts, and exceed quarterly and annual revenue goals.
- Collaborate with Internal Teams: Collaborate with internal teams to enhance sales strategies and streamline sales execution.
- Exceed Activity and Pipeline KPIs: Exceed weekly and monthly activity and pipeline KPIs.
- BA/BS Degree or Equivalent Experience: A BA/BS degree or equivalent experience required.
- At Least 2 Years of B2B Sales Experience: At least 2 years of B2B sales or solution engineering experience, preferably in the SaaS industry with a proven record of exceeding sales targets.
- Experience in Managing and Expanding Customer Relationships: Experience in managing and expanding customer relationships at various levels.
- Strong Presentation, Negotiation, and Deal-Closing Skills: Strong presentation, negotiation, and deal-closing skills.
- Strong Account Research, Prospecting, and Customer Outreach Skills: Strong account research, prospecting, and customer outreach skills.
- Entrepreneurial Spirit, Collaboration Skills, and Drive for Continuous Professional Growth: An entrepreneurial spirit, strong collaboration skills, and a drive for continuous professional growth.
- Knowledge of Industry Trends and Ability to Build Relationships with Key Decision Makers: Knowledge of industry trends and the ability to build relationships with key decision makers.
- Outstanding Organizational and Multi-Tasking Skills: Outstanding organizational and multi-tasking skills with the ability to handle high volumes of opportunities simultaneously.
- Experience Creating and Leveraging Territory Plans: Experience creating and leveraging territory plans.
- Familiarity with Key Sales Tools: Familiarity with key Sales tools such as Salesforce, Outreach, and Clari.
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