Customer Service Excellence Leader
2 weeks ago
The Customer Support Supervisor plays a pivotal role in ensuring high standards of customer service. As a key member, you will uphold core values and provide exceptional support.
Responsibilities:
- Model excellent customer behavior and lead by example
- Train and develop team members to ensure top-notch service
- Address customer queries promptly and effectively
- Support the Support Manager in managing day-to-day activities
Key Qualifications:
- Proven customer service experience
- Strong communication skills, verbal and written
- Confidence in dealing with diverse customer needs
- Basic computer skills
Benefits:
We offer an Employee Assistance Program for improved well-being, focus on talent management, gourmet lunches, social activities, and internal promotion opportunities.
Why Choose Us?
- Talent development and career growth opportunities
- A supportive work environment
- Opportunities for professional growth and advancement
Based in the office, working 5 days between Monday to Saturday per a roster system (One Saturday per fortnight). The hours vary between 7:30 am-7:30 pm (7.6 hours per day).
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