Luxury Hotel Guest Experience Specialist

2 days ago

Sydney, New South Wales, Australia beBeeGuest Full time

Our Guest Experience Specialist

We are seeking a highly organized and attentive individual to join our team as a Guest Experience Specialist. This role will play a pivotal part in ensuring a seamless arrival and departure experience for our guests.

The successful candidate will be responsible for coordinating the day-to-day operations of the bell desk, delivering exceptional service aligned with our high standards.

Key Responsibilities:

  • Coordinate daily operations of the bell desk to ensure timely and efficient service.
  • Act as the primary liaison between Front Office, Concierge, Valet, and Housekeeping to support smooth guest movement throughout the hotel.
  • Respond promptly to guest requests, including luggage assistance, transportation arrangements, and special amenities.
  • Oversee the storage and retrieval of guest luggage, parcels, and lost & found items.
  • Maintain accurate records of all guest interactions and departmental activities.
  • Ensure all team members are briefed on VIP arrivals, group movements, and special guest preferences.
  • Support the onboarding and ongoing training of bell desk and door staff.
  • Handle guest concerns with professionalism and escalate issues when necessary.
  • Uphold safety, cleanliness, and presentation standards in lobby and entry areas.

Requirements

  • Previous experience in a Front Office or Guest Services role, preferably in a luxury hotel environment.
  • Strong communication and organizational skills.
  • Ability to multitask in a fast-paced, guest-facing environment.
  • Knowledge of Opera or other property management systems preferred.
  • Flexible availability, including weekends, holidays, and overnight shifts if required.

What We Offer

  • Competitive salary and comprehensive benefits package
  • Excellent training and development opportunities
  • Employee discounts for stays at any hotel worldwide
  • Complimentary dry cleaning for employee uniforms
  • Complimentary employee meals

Schedule and Hours

  • Full-time position
  • Rotating roster including early mornings, evenings, weekends, and public holidays

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