Accor Hotel Team Leader

4 weeks ago


Melbourne, Victoria, Australia Accor Full time

**Job Title:** Guest Service Agent Team Leader

**Job Summary:** We are seeking a highly motivated and customer-focused Guest Service Agent Team Leader to join our team at Novotel and Ibis Melbourne Central. As a key member of our hotel team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

**Key Responsibilities:**

  • Provide efficient service for guest registration and departure, maintaining accurate guest accounts and providing accurate, helpful information.
  • Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
  • Maintain strict security procedures to ensure guest confidentiality and safety.

**What We Offer:**

  • Employee benefit card offering discounted rates in Accor worldwide from day one.
  • Learning programs through our Academies.
  • Opportunity to develop your talent and grow within your property and across the world.
  • Ability to make a difference through our Corporate Social Responsibility activities.

**Why Work for Accor?**

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS


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