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Hotel Service Coordinator

2 months ago

Melbourne, Victoria, Australia Accor Full time

Job Summary:

We are seeking an outstanding Hotel Service Coordinator to join our team at Sofitel Melbourne On Collins. In this role, you will be responsible for coordinating the flow of phone calls and mail throughout the hotel.

About the Role:

As a Hotel Service Coordinator, you will be the first point of contact for guests and colleagues alike. You will be responsible for managing the operations of the One Touch desk, ensuring that all calls and queries are handled efficiently and effectively.

Key Responsibilities:

• Manage the flow of phone calls and mail throughout the hotel
• Provide exceptional customer service to guests and colleagues
• Maintain accurate records and reports
• Collaborate with other departments to ensure seamless service delivery
Requirements:

• Excellent communication and interpersonal skills
• Ability to remain calm under pressure
• Minimum 6 months' experience in a luxury hotel environment
Benefits:

• Build a career with the largest hotel group in the Pacific
• Central accessible location in Melbourne's CBD
• Laundered uniforms
• Complimentary hotel stay package for your work anniversary
• Worldwide employee and family and friends benefits at Accor Hotels
What We Offer:

• Career development opportunities within the hotel and wider Accor Group
• An inclusive company culture that values diversity and promotes diversity
• A dynamic and supportive work environment
How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].