Building Successful Customer Relationships

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $150,000 - $200,000

Job Title: Enterprise Success Strategist

About the Role:

We are seeking a highly motivated and experienced Enterprise Success Strategist to lead our ANZ ASEAN team. The successful candidate will have a proven track record of building, motivating, and driving high-performing teams.

Key Responsibilities:

  • Hire, manage, mentor, coach, and develop a team of Customer Success Managers across ANZ ASEAN.
  • Continually develop the team's skills in having outcome- and value-based engagements with customers, and constantly measure and document the team's impact.
  • Drive and mentor the team to build, manage, and execute quality customer success plans.
  • Partner with leaders of Sales, Technical Sales, Technical Support, and others to drive customer success motions and impact customer value, adoption, and growth.
  • Build and refine reporting processes as part of continuous improvement efforts. Ensure CRM tools are leveraged to process and track value and adoption.
  • Regularly report on team and individual contributor results to senior leadership.
  • Encourage innovation by exchanging new ideas to improve operational efficiency within Customer Success.

Requirements:

  • 5+ years of Customer Success, Sales, or Account Management experience.
  • Customer empathy and a "when customers win, then we win" mindset.
  • Strong one-on-one, one-to-many coaching, and listening skills.
  • Ability to lead change in a complex and ever-evolving business environment.
  • Ability to prioritize, assign, and delegate tasks.
  • Ability to influence without direct authority.
  • Collaboration and coordination across various internal and external stakeholders.
  • Cross-cultural leadership and understanding.
  • Excellent executive and business-level communication skills. Fluent in business-level written and spoken English.

What We Offer:

  • A collaborative and dynamic work environment.
  • Opportunities for professional growth and development.
  • Competitive compensation and benefits package.

Why Apply:

If you are a driven and results-oriented professional looking for a challenging role that aligns with your career goals, we encourage you to apply.

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