Building Strategic Customer Relationships

1 week ago


Sydney, New South Wales, Australia beBeeRelationshipBuilder Full time $120,000 - $180,000
Customer Success Manager Role Overview

This role is responsible for driving new product attachment and strong relationships across our existing customer base through onboarding, up-selling, and cross-selling.

Key Responsibilities:
  • Partner with the sales team to ensure smooth transition and onboarding experience.
  • Proactively build relationships with customers to create mutual trust.
  • Successfully carry out the full-sales cycle for any growth opportunities in existing customer accounts.
  • Act as an advisor to customers to ensure they are leveraging the solution effectively.
  • Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates.
Requirements:
  • A strong communicator with excellent attention to detail.
  • Motivated by building long-term and lasting relationships.
  • Driven by the opportunity to make a visible impact with work.
  • Customer-minded, always aiming to provide maximum value.
  • Excited by working in an ever-evolving and fluid solution-focused environment.
Benefits and Growth Opportunities:
  • Best-in-breed onboarding processes.
  • Sales training in MEDDIC and Command of the Message.
  • An inclusive company culture with opportunities to join Community Guilds.
  • Intra-departmental mentorship and buddy programs for networking.
  • Continuous professional development, product training, and career pathing.


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