Building Long-Term Customer Relationships

6 days ago

Sydney, New South Wales, Australia beBeeRelationship Full time $120,000 - $140,000
Customer Success Associate Role

As a Customer Success Associate, you will focus on building long-term relationships with our customers, driving adoption and growth opportunities across a large volume of accounts.

We operate as a hybrid workplace to ensure work-life harmony for our team members.

The role involves:

  • Identifying target opportunities, managing sales cycles, and proactively building relationships with customers to drive retention.
  • Managing requests from your customer base, including technical support, billing, and documentation.
  • Pivoting account management strategies based on customer requirements and needs.
  • Acting as an advisor to customers to ensure they're using our solution effectively.
  • Monitoring usage trends to identify renewal risks and support greater adoption rates.
  • Collaborating with internal teams (support, product, finance, and legal) to drive success.

We seek a candidate who is:

  • Customer-focused, always seeking to provide value.
  • Driven by a career in sales with a desire to grow in Customer Success.
  • A strong communicator with excellent attention to detail.
  • Experienced in negotiating contract terms and overcoming pricing objections.
  • Passionate about building lasting relationships.
Key Benefits
  • Best-in-breed onboarding
  • Sales training in MEDDIC and Command of the Message
  • An inclusive company culture, opportunity to join our Community Guilds
  • Intra-departmental mentor and buddy program for networking
  • Continuous professional development, product training, and career pathing
  • New hire stock equity and employee stock purchase plan

Datadog prioritizes office culture, valuing the relationships and collaboration it fosters. We champion professional development, diversity, innovation, and work excellence to empower continuous growth.

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