Building Customer Relationships

1 week ago

Sydney, New South Wales, Australia beBeeRelationship Full time $60,000 - $100,000
Customer Relationship Specialist

We are seeking a skilled professional to join our team in a key role that involves supporting, retaining and growing customer relationships.

About the Role:

This position plays a vital part in our B2C team, focusing on relationship management with existing and potential partners. Key responsibilities include:

  • Retention and growth of existing partner relationships.
  • Identification and securing of new partnership opportunities within your region.
  • Promoting 13cabs as the preferred network partner in regional areas.
  • Maintaining a network of key contacts across the Bureau network in Queensland.
  • Delivering exceptional customer service to support network maintenance and growth.
  • Assisting the Fleet Relationship Manager in achieving Bureau fleet growth targets.
  • Efficient completion of processes and administrative tasks.
  • Supporting the delivery of Bureau training and communications.
About You:

To succeed in this role, you will require:

  • A minimum of 3 years' experience in customer service, relationship management or administration.
  • Proven ability to build rapport with diverse stakeholders.
  • Strong commercial and financial acumen.
  • Excellent communication, negotiation and influencing skills.
  • Highly organized with excellent time management.
  • Experience in franchising, small business consulting or B2B roles is advantageous.
  • Taxi industry experience is highly regarded.

This role is ideal for a relationship-driven professional looking to make an impact in a dynamic industry.

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