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Banking Consultant, Contact Centre Specialist

1 month ago

Brisbane, Queensland, Australia ANZ Full time

About Us

Suncorp Bank is a proud part of the ANZ Group, a leading financial institution with a strong presence in Australia and around the world. As a Banking Consultant, you will be part of a team that is dedicated to supporting the financial wellbeing of our customers.

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Banking Consultant. In this role, you will be responsible for delivering exceptional customer service, handling everyday banking enquiries, and providing solutions to customer needs. You will work collaboratively with our team to maintain a balanced culture that prioritises people, customers, risk, and performance.

Key Responsibilities

  • Deliver excellent customer service by providing efficient solutions and responses to customer enquiries
  • Handle everyday banking enquiries, account openings, and processes via telephone and online channels
  • Listen actively, build trust, and ask relevant questions to exceed customer expectations and improve outcomes
  • Contribute to maintaining a balanced team culture that prioritises people, customers, risk, and performance

What We're Looking For

We are looking for a candidate who is passionate about delivering exceptional customer service, has strong verbal communication skills, and is able to work collaboratively as a supportive team member. If you have a growth mindset and are eager to enhance your skills and capabilities in the role, we would love to hear from you.

What We Offer

Suncorp Bank offers a range of benefits and support resources to help you create a healthy work-life balance. We provide tools that enable remote work to support flexible work arrangements whenever possible. We are committed to creating a workplace where people from all backgrounds, identities, and beliefs can thrive in an environment of inclusivity and mutual respect.

How to Apply

To apply for this role, please visit ANZ Careers and search for reference number 75936. You may be asked to complete an online assessment as part of the application process.