Banking Consultant

5 days ago

South Brisbane, Queensland, Australia ANZ Full time

About Us

We're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers.

About the Role

We're seeking a talented Banking Consultant to join our Retail Banking team. As a Banking Consultant, you'll play a key role in helping to provide customers with a seamless banking experience, through meeting each customer's end-to-end financial needs and goals across transaction activities, needs-based conversations and educating them on digital solutions. You'll be part of a collaborative team and will act as a role model and peer coach to deliver the best possible customer experience.

You'll have the opportunity to:

• Provide our customers with a seamless branch experience by meeting each customer's end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions,

• Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience,

• Contribute to a significant uplift in customer engagement and advocacy, and create real customer value,

• Actively participate in and support bank programs and initiatives,

• Take responsibility to 'know your customer' from a risk perspective, and

• Ensure compliance with ANZ and branch policies and procedures.

What will you bring?

To grow and be successful in this role, you'll need:

• Exceptional customer focus - retail experience is an advantage,

• Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage,

• Ability to multi-task and highly adaptable to change and ambiguity,

• Willingness to work in a collaborative team environment,

• Sound understanding of compliance, and

• Excellent communication and interpersonal skills.

We're a diverse bunch at ANZ and we welcome applications from everyone. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

Why Choose ANZ?

At ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career. We offer a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

Find out more about working at ANZ at https://www.anz.com.au/careers. You can apply for this role by searching for reference number 78188 on ANZ Careers.

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