Dedicated Client Liaison

2 weeks ago

Wollongong, New South Wales, Australia beBeeRelationship Full time $80,000 - $100,000
Job Overview

The role of a Portfolio Relationship Manager is to maintain high standards of service delivery for a dedicated portfolio of clients.

Key Responsibilities:
  • Act as the primary point of contact for a dedicated portfolio of clients.
  • Collaborate with internal stakeholders to provide solutions and deliver products in line with client business needs.
  • Provide clients with real-time updates on product and service-related matters.
  • Identify improvements in systems and processes and assist with implementing changes for internal teams and clients.
Requirements:
  • Experience within a customer-facing environment.
  • Strong relationship management and conflict resolution skills.
  • Excellent written and verbal communication skills.
  • High attention to detail with the ability to manage multiple tasks simultaneously.
  • Strong client focus with the ability to resolve issues and identify solutions.
  • Experience with digital platforms, including proficiency with Microsoft Excel and D365.
About the Opportunity:
  • This is a full-time permanent position with a competitive remuneration package.
  • The role involves a hybrid working arrangement with 4 days in office and 1 day from home per week.
  • Ongoing training and career development opportunities are available.

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