Customer Experience Liaison

2 days ago

Wollongong, New South Wales, Australia beBeeCustomerExperience Full time $40,000 - $80,000
Job Description

We are seeking a highly skilled and motivated Customer Experience Liaison to join our team. As a key member of our customer-facing division, you will be responsible for delivering exceptional service to our clients.

Your primary focus will be on providing timely and effective solutions to customer inquiries, resolving issues promptly, and ensuring overall customer satisfaction.

You will work closely with internal stakeholders to identify opportunities for improvement and implement process enhancements that drive positive change.

This is an exciting opportunity to make a real impact on our customers' experiences and contribute to the growth and success of our organization.

Required Skills and Qualifications
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proven experience in a customer-facing role, with a track record of delivering exceptional customer service.
  • Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Able to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
Benefits
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A competitive salary and benefits package, including generous parental leave provisions.
  • The opportunity to work in a dynamic and supportive team environment, with a focus on collaboration and open communication.
  • Access to exclusive employee discounts and perks, including corporate rates for private health insurance.
About Us

We are a leading provider of steel reinforcing products and services, with a proud history of innovation and commitment to excellence.

We value diversity and inclusion, and welcome applications from candidates from all cultural backgrounds, genders, orientations, age groups, and abilities.

Our goal is to create a workplace culture that is as diverse as the communities we serve, where everyone feels valued, respected, and empowered to succeed.

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