Payment Experience Advocate

1 week ago

Melbourne, Victoria, Australia beBeeResponsibility Full time $90,000 - $120,000

Customer Service Specialist

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At our organization, we're driven by a mission to empower customers with effortless experiences. As a key member of our team, you'll play a pivotal role in achieving this goal by delivering exceptional customer service.

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This exciting opportunity is perfect for someone who thrives in a fast-paced environment and is passionate about resolving complex issues with precision and care.

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You will be responsible for handling inbound payment queries, supporting general customer service inquiries, and collaborating with global teams to implement and optimize solutions. Your mastery of complex payment systems, integration frameworks, and financial transaction flows will enable you to provide expert guidance to first-level teams.

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A strong customer-focused approach, excellent communication skills, and the ability to work independently are essential qualities for success in this role. If you're a logical thinker with a passion for delivering top-notch service, we'd love to hear from you.

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Key Responsibilities:

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  • Resolve complex payment queries and issues efficiently.">
  • Support general customer service inquiries and digital queries.">
  • Collaborate with global teams to implement and optimize solutions.">
  • Provide expert guidance to first-level teams on complex payment systems and financial transactions.">
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Requirements:

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  • ">
  • Strong customer service experience and preferably experience in Financial/ Payments industry.">
  • Excellent communication and interpersonal skills.">
  • A customer-focused approach with a passion for effortless customer experience.">
  • Proven experience in conflict resolution and strong problem-solving abilities.">
  • Ability to work independently and as part of a global team.">
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Benefits:

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We offer a comprehensive benefits package that includes remote work opportunities, medical insurance, flexible time off, retirement savings plans, and modern family planning.

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Our inclusive workplace values diversity, equity, and inclusion, and we strive to build a more equitable economy where our customers have equal access to opportunity.

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Work Environment:

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We're a globally distributed company, and this role will require working with other employees in multiple time zones. You may be required to perform work outside of normal business hours as part of this role.

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Why Choose Us?

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We're a leader in empowering people to spend responsibly without incurring interest, fees, or extended debt. Our commitment to innovation and customer satisfaction drives us to create exceptional experiences for our customers.

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