Payment Solutions Advisor
1 week ago
Job Overview
The role of a Payments Advocate is to provide exceptional support to customers, navigating them through the payment and debt recovery process within a fast-paced environment.
Responsibilities:
- Supporting customers in effectively resolving and negotiating payments, deadlines or payment plans in a high-volume setting.
- Monitoring queues, interpreting reports, and making data-driven decisions to maintain collection activity and manage daily workload.
- Proactively managing a high volume of inbound and outbound communication calls.
- Assessing customer files and administering collection solutions.
- Ensuring all customer data is up-to-date and meets industry compliance standards and requirements.
- Developing a deep knowledge and understanding of our products and technology.
- Collaborating with internal teams to identify issues and escalate to the appropriate channels.
Qualifications:
- 1-2 years' experience in a similar collections role.
- 1-2 years' experience in a similar support role managing queues, with inbound and outbound emails and calls.
- A good listener able to understand customers' underlying problems.
- Task-focused, people-first, and passionate about providing an exceptional customer experience.
- Strong organisational and time management abilities with excellent verbal and written communication skills.
- Proficient and comfortable with technology.
- Natural sense of urgency with excellent attention to detail.
- Comfortable with ambiguity.
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