Customer Experience and Transformation Lead

About the Role">As a Customer Experience Transformation Lead at Bupa, you will play a pivotal role in shaping the future of our service offerings and driving meaningful change. This is an opportunity to be at the forefront of transforming customer experiences by designing and implementing target-state service journeys.Key Responsibilities">You will lead the...

Job DescriptionThe OpportunityWe are seeking a skilled Customer Experience Transformation Lead to join our team in Melbourne. As a key member of our Customer Experience & Lifecycle team, you will play a pivotal role in accelerating Bupa's Health Insurance business through exceptional customer experiences.Your Key Responsibilities* Amplify the voice of the...

We are seeking a highly skilled Transformation Manager to join our team at Lead Group based in Melbourne. This is an exciting opportunity for a Restructuring Senior Manager who has significant experience in managing and conducting complex restructuring processes.The ideal candidate will have exposure to corporate distress, voluntary liquidations,...

We are seeking a highly experienced and skilled Transformational Service Experience Lead to join our team at Dental Corporation. As a Senior Service Designer, you will play a crucial role in championing the customer and building a customer-led culture through the application of Human Centred Design methods.Job SummaryThe Transformational Service Experience...

About UsAt ANZ, we're pushing the boundaries of what's possible by harnessing technology and data to improve the financial wellbeing and sustainability of our millions of customers. With a community of over 5,000 engineers at the helm, we're driving innovation in every aspect of our business.We're looking for a talented Pega Decisioning Lead to join our team...

About the RoleThis fixed-term 12-month opportunity will drive customer experience and transformation outcomes for Bupa's Health Insurance business in Melbourne. Reporting to the Senior Customer Experience Manager, you will lead cross-functional engagement to inform prioritisation and deliver on shared objectives.Key Responsibilities:Amplify the voice of the...

About UsBupa Asia Pacific is a leading healthcare provider with over 70 years of experience in helping people live longer, healthier, happier lives.Job TitleCustomer Experience and Lifecycle Business Transformation Lead (12mth Fixed Term Contract)Salary Range$90,000 - $120,000 per annum + benefitsJob DescriptionThis role will lead cross-functional engagement...

About the RoleWe are seeking a highly skilled Director of Customer Experience Transformation to lead our customer strategy and experience function. As a senior leadership position, you will be responsible for shaping and implementing a customer-centric approach that delivers exceptional experiences across all touchpoints.The ideal candidate will have a deep...

Job OverviewLead Group is seeking a highly skilled Transformation Manager - Restructuring Expert to join our team in Melbourne. As a key member of our restructuring department, you will have the opportunity to make a significant impact on the business and drive growth through transformation initiatives.

About the RoleThe Customer Experience Transformation Specialist will be a key member of the transformation team at Darebin City Council, driving customer-centric approaches and solutions to enhance the community's experience.This role involves coordinating and conducting customer research to identify community needs, supporting the development of a customer...

About UsWe're known for being the country's most popular rewards program with over 9 million active members, and through our extended network of partnerships with other nationally recognised brands, we make every day worth more for our members.Our company culture is built around being outcomes-focused and ensuring that everything we do is aligned with our...

About Darebin City CouncilDarebin City Council is a dynamic and inclusive organization serving one of the most diverse communities in Melbourne's northern suburbs.We pride ourselves on our commitment to social inclusion, sustainability, engagement, and service excellence. Our vision is for a community that works together to advance community life.Job...

About BupaBupa is an international healthcare group committed to helping people live longer, healthier, happier lives. With over 70 years of experience, we strive to make a better world by delivering high-quality health and care services.Job OverviewWe are seeking a Customer Experience Transformation Specialist to join our Melbourne office for a 12-month...

Unlock Your Potential as a Customer Experience LeadWe are seeking an experienced and passionate professional to join our team as a Customer Experience Lead. As a key member of our leadership team, you will be responsible for driving customer satisfaction and loyalty through exceptional service delivery.About the Role:Motivate and lead your team to deliver...

Job DescriptionWe are seeking a highly skilled Customer Engagement Associate to join our Customer Engagement Centre team.About the RoleThis is a hybrid working arrangement, with a mix of remote and on-site work. The successful candidate will be required to perform national police checks.Key Responsibilities:Provide exceptional customer service through...

Company OverviewLead Group is a leading professional services firm that provides expert advice and support to businesses across various industries. With a strong presence in Melbourne, we are committed to delivering exceptional results and driving growth for our clients.About the RoleWe are seeking a highly experienced Restructuring Transformation Manager to...

About David Jones">As a iconic Australian brand, we have been inspiring like no other since 1838. Our vision to inspire Like No Other drives us to continue our legacy in our ambitious purpose to be the destination that inspires, with experiences and services Like No Other.">We're Looking for a Transformation Product Lead">To deliver a seamless loyalty...

About the RoleWe are seeking a seasoned Director of Digital Transformation and Customer Experience to join our Executive Leadership Team at ExecThread. In this pivotal role, you will drive innovation and technology to enhance the customer experience.Key Responsibilities:Lead the design and delivery of customer experience and innovation initiatives, ensuring...

Transform the Future of HealthcareWe are seeking a highly skilled Customer Experience Strategist to join our team at Dental Corporation. As a Senior Service Designer, you will play a critical role in championing customer-centricity and driving business growth through innovative design solutions.About the RoleThis is an exciting opportunity for a motivated...

About the RoleWe are seeking a highly skilled Transformation Manager to join our Customer Experience team. As a key member of our team, you will be responsible for ensuring operational readiness and assessing the impact of initiatives across all teams in the organisation.Key Responsibilities:Ensuring operational readiness through building up of offshore...