Director of Customer Experience Transformation
3 days ago
We are seeking a highly skilled Director of Customer Experience Transformation to lead our customer strategy and experience function. As a senior leadership position, you will be responsible for shaping and implementing a customer-centric approach that delivers exceptional experiences across all touchpoints.
The ideal candidate will have a deep understanding of customer behavior and attitudes, with experience in customer research design, voice of customer programs, and translation of insights into actionable strategies. You will also possess strong problem-solving skills, with the ability to develop and execute a customer strategy and roadmap, including facilitation of enterprise-wide SMEs.
In this role, you will work closely with cross-functional teams to drive organizational change and influence at all levels. You will be responsible for building a high-performing customer strategy and experience team by fostering a collaborative and accountable culture, and developing an enterprise customer insights and research function utilizing qualitative and quantitative approaches.
About YouTo be successful in this role, you will need:
- A minimum of 10 years' experience leading customer experience or customer strategy, preferably within life insurance or financial services.
- A deep understanding of customer behavior and attitudes to insurance.
- Experience in human-centred design and service design, with the ability to develop target state experiences and orchestrate functions and teams across the enterprise.
- Critical thinking and problem-solving skills, with the ability to develop and execute a customer strategy and roadmap.
- Strong communication and presentation skills, with the ability to present to all levels of the organization.
We offer a competitive salary of AU$160,000 - AU$200,000 per annum, depending on experience, plus additional benefits including hybrid working, career development opportunities, and recognition programs.
-
Transformation Program Director
4 weeks ago
Melbourne, Victoria, Australia Salt Recruitment Full timeJob Title: Transformation Program DirectorWe are seeking an experienced and dynamic Transformation Program Director to lead and deliver a critical transformation program that spans workforce time capture, payroll system replacement, and broader people systems remediation. This role will play a key part in modernising and enhancing our People & Technology...
-
Transformation Program Director
4 weeks ago
Melbourne, Victoria, Australia Salt Recruitment Full timeJob Title: Transformation Program DirectorWe are seeking an experienced and dynamic Program Director to lead and deliver a critical transformation program that spans workforce time capture, payroll system replacement, and broader people systems remediation. This role will play a key part in modernising and enhancing our People & Technology infrastructure,...
-
Transformation Program Director
2 weeks ago
Melbourne, Victoria, Australia Salt Recruitment Full timeWe are seeking a seasoned IT Program Director to lead and deliver a critical transformation program that spans workforce time capture, payroll system replacement, and broader people systems remediation. This role will play a key part in modernising and enhancing our People & Technology infrastructure, supporting our long-term goals of efficiency,...
-
Transformation Program Director
3 weeks ago
Melbourne, Victoria, Australia Salt Recruitment Full timeAbout this Role:We are seeking an experienced and dynamic Program Director to lead and deliver a critical transformation program that spans workforce time capture, payroll system replacement, and broader people systems remediation.Key Responsibilities:Lead and oversee system transformation projects, including workforce time capture, payroll system...
-
Program Director
3 weeks ago
Melbourne, Victoria, Australia Salt Recruitment Full timeJob Title: Program Director - Transformation LeadJob Summary: We are seeking an experienced and dynamic Program Director to lead and deliver a critical transformation program that spans workforce time capture, payroll system replacement, and broader people systems remediation.Key Responsibilities:Lead and oversee system transformation projects, including...
-
Senior Transformation Director
4 weeks ago
Melbourne, Victoria, Australia Osborne Richardson Full timeOsborne Richardson is a specialist public-sector recruitment agency. Our IT division is led by an experienced IT project manager, ensuring that our clients receive expert guidance based on real-world experience. We are currently seeking a highly skilled Program Director to join a large Federal government agency. The successful candidate will oversee a...
-
Program Director
4 weeks ago
Melbourne, Victoria, Australia Salt Recruitment Full timeJob Title: Program Director - Transformation LeaderAbout the Role:We are seeking an experienced and dynamic Program Director to lead and deliver a critical transformation program that spans workforce time capture, payroll system replacement, and broader people systems remediation. This role will play a key part in modernising and enhancing our People &...
-
Executive Director of Digital Transformation
4 days ago
Melbourne, Victoria, Australia Think Talent Full timeJob SummaryWe are seeking an Executive Director of Digital Transformation - Billing to lead the transformation of payment and billing systems, transitioning out-of-date legacy systems to cutting-edge solutions that enhance operational efficiency and improve customer experience.About Think TalentThink Talent is a rapidly growing organisation embarking on a...
-
Senior Technology Transformation Director
1 week ago
Melbourne, Victoria, Australia Bendigo & Adelaide Bank Full timeJob OverviewBendigo & Adelaide Bank is seeking a highly experienced Senior Technology Transformation Director to lead our Account Processing team, reporting directly to the CIO.About the RoleAs a key member of our Technology & Transformation Division, you will be responsible for leading teams to plan, build, and run core systems such as Payments, Cards,...
-
Melbourne, Victoria, Australia Talent International Full timeTalent International is seeking a visionary leader to drive the transformation of compute and storage capabilities at a prestigious organisation in Melbourne.As the Executive Director of Infrastructure Transformation, you will lead a large team of professionals to provide excellent Compute and Storage Infrastructure services, collaborating with stakeholders...
-
Customer Experience Transformation Lead
2 weeks ago
Melbourne, Victoria, Australia Dental Corporation Full timeJob DescriptionThe OpportunityWe are seeking a skilled Customer Experience Transformation Lead to join our team in Melbourne. As a key member of our Customer Experience & Lifecycle team, you will play a pivotal role in accelerating Bupa's Health Insurance business through exceptional customer experiences.Your Key Responsibilities* Amplify the voice of the...
-
Program Director
3 weeks ago
Melbourne, Victoria, Australia Https:www.energyjobline.comsitemap Full timeAbout Our ClientHttps:/www.energyjobline.com/sitemap is a leading transport and distribution organisation undergoing an exciting period of transformation. We are seeking a highly skilled Program Director to lead and manage programs, overseeing multiple projects and work streams to ensure successful delivery within scope, budget, & timeline, as well as...
-
Program Director – Transformation Leader
10 hours ago
Melbourne, Victoria, Australia Salt Recruitment Full timeUnlock Your Potential as a Transformation LeaderWe are seeking an accomplished and visionary Program Director to spearhead a transformative initiative that encompasses workforce time capture, payroll system replacement, and broader people systems modernization.This role will play a pivotal part in enhancing and streamlining our People & Technology...
-
Program Director
4 weeks ago
Melbourne, Victoria, Australia Michael Page Australia Full timeAbout Our ClientMichael Page Australia is partnering with a leading transport and distribution organisation undergoing an exciting period of transformation.Job DescriptionAs a Program Director, you will work closely with C-suite executives across IT and business teams to develop and implement the strategy for the program team.Lead and manage programs,...
-
Customer Experience Liaison
4 days ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeJob DescriptionWe are seeking a highly skilled Customer Engagement Associate to join our Customer Engagement Centre team.About the RoleThis is a hybrid working arrangement, with a mix of remote and on-site work. The successful candidate will be required to perform national police checks.Key Responsibilities:Provide exceptional customer service through...
-
Transformation Manager
4 weeks ago
Melbourne, Victoria, Australia Worldline Full timeAbout the RoleWe are seeking a highly skilled Transformation Manager to join our Customer Experience team. As a key member of our team, you will be responsible for ensuring operational readiness and assessing the impact of initiatives across all teams in the organisation.Key Responsibilities:Ensuring operational readiness through building up of offshore...
-
Senior Brand and Customer Director
1 day ago
Melbourne, Victoria, Australia Munro Footwear Group Full timeAbout the RoleWe are seeking an exceptional Senior Brand and Customer Director to lead our brand strategy, drive customer engagement, and foster a customer-centric culture across Munro Footwear Group.This is an exciting time for our business as we move into a new era of transformation. As a natural people leader with a proven track record of achieving...
-
Digital Transformation Project Director
7 days ago
Melbourne, Victoria, Australia Cambelltown City Council Full timeWe are seeking an experienced ICT Project Manager to lead our digital transformation initiatives in Campbelltown. As a Digital Transformation Project Director, you will be responsible for the successful delivery of complex business transformation and cyber security projects.The role requires strong project management skills, including experience in managing...
-
Transformation Manager
1 week ago
Melbourne, Victoria, Australia Worldline Full timeAbout the RoleWe are seeking a detail-oriented and proactive Transformation Manager to join our Customer Experience team. As a key member of our organization, you will play a vital role in ensuring operational readiness and implementing projects that drive business growth.Key ResponsibilitiesAssess the impact of initiatives across all teams in the...
-
Transformation Director
3 days ago
Melbourne, Victoria, Australia Strategy Full timeWe're seeking a seasoned Transformation Director to lead our media planning efforts and drive business growth.The ideal candidate will possess a deep understanding of strategy consulting, with a strong track record of delivering impactful results across multiple clients.This role offers a unique opportunity to leverage your expertise in media planning...