Transformation Product Lead

3 days ago


Melbourne, Victoria, Australia David Jones Full time

About David Jones

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As a iconic Australian brand, we have been inspiring like no other since 1838. Our vision to inspire Like No Other drives us to continue our legacy in our ambitious purpose to be the destination that inspires, with experiences and services Like No Other.

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We're Looking for a Transformation Product Lead

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To deliver a seamless loyalty experience across all channels, including in-store, digital, and external partner touch points. As the Transformation Product Lead – Loyalty, you will play a key role in defining and executing a strategic product roadmap to bring the Loyalty proposition to life.

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Your Key Responsibilities

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  • Collaborate with internal teams and external delivery partners to oversee the successful implementation of the program.">
  • Ensure alignment with business objectives and deliver an exceptional customer experience.">
  • Rapidly assess and prioritize features by qualifying and quantifying their value.">
  • Identify risks, manage dependencies, and prioritize initiatives that maximize impact.">
  • Translate research findings into well-rounded features and acceptance criteria.">
  • Collaborate across relevant departments and key stakeholders to ensure alignment of your roadmap and product vision with the David Jones and Loyalty strategies.">
  • Work with Product counterparts to align priorities across roadmaps.">
  • Engage and leverage research and design teams to model product ideas.">
  • In partnership with the Delivery Lead, lead the teams through discovery, feature kick off, and planning cadences.">
  • Define product roadmaps, vision, and strategies that encompass the entire product life cycle.">
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The Ideal Candidate

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We are looking for a skilled and experienced professional who can drive transformation and innovation in our Loyalty Program. The ideal candidate will have:

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  • Proven expertise in customer journey mapping and user story development.">
  • Strong stakeholder management skills and ability to build relationships with business partners.">
  • Experience in operational risk management and control advisory.">
  • A customer-driven mindset and strong analytical capabilities to understand customer needs and preferences.">
  • Data-driven decision-making skills and ability to use data to inform decisions and optimize customer journeys.">
  • Technical expertise in utilizing product owner tools such as Analytics, Experimentation platforms, Miro, Confluence, Jira, and customer journey data gathering techniques.">
  • A deep understanding of Scrum agile practices and frameworks.">
  • Excellent interpersonal and communication skills to effectively work with cross-functional teams and influence stakeholders.">
  • Problem-solving skills to identify optimisation opportunities, design experiments, and implement data-driven solutions.">
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What We Offer

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We offer a competitive remuneration package of $120,000 - $150,000 per year, hybrid working arrangements in office and from home that provide appropriate work-life balance, generous employee discounts across David Jones, and access to partner benefits.

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We are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, please advise us at time of application to assist you through the recruitment process.

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About Us

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At David Jones, we care for our people, customers, partners, and community by creating inclusive environments through belonging and respect. We empower our people with implied trust to act with integrity, value our unique skills, and are accountable for our decisions.

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We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.


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