Technical Support Specialist

3 weeks ago

Sydney, New South Wales, Australia James Hardie Full time

Job Opportunity: We are seeking a skilled Technical Support Specialist to join our team at James Hardie.

About the Role: As a Technical Support Specialist, you will provide technical assistance to internal and external stakeholders, ensuring excellence in customer service and driving business growth.

Key Responsibilities:

  • Provide AU-wide technical support to builders, architects, salespeople, and the general public.
  • Respond to external and internal technical enquiries to minimize risk.
  • Offer Level 1 to Level 3 phone and email technical support to all stakeholders.
  • Support the claims department in assisting the claims process to completion.
  • Manage our Take-Off service, ensuring all Service Level Agreements (SLAs) are met.

Requirements:

  • Tertiary qualifications in Building, Engineering (Civil), or Architecture.
  • Experience within the trade or building industry is highly desirable but not necessary.
  • A team player with customer service experience, ideally in a call centre environment.
  • Superb written and verbal communication skills.
  • Strong time management skills and multitasking ability.
  • Proficient in Microsoft Office (Word, Excel, and Outlook), with an aptitude to learn new software and systems.

What We Offer:

  • A stable growth environment at a global building products manufacturer.
  • A bonus scheme for all eligible employees.
  • Product discounts.
  • Paid parental leave of 16 weeks for the Primary Carer (including super) and two weeks.
  • Two volunteer days per year.
  • Plenty of employee rewards and benefits, including a rewards and recognition program.
  • Online shopping discounts.
  • International and domestic development and progression opportunities.
  • Access to thousands of free self-development modules via James Hardie University.
  • Annual business conferences with Award gala dinners.
  • Free annual health checks.
  • Employee Assistance Program access for you and your immediate family members.
  • Hassle-free, no-cost, and confidential access to our onsite psychologists and physiotherapists (specific sites).

About James Hardie: Proudly providing Australian Made fibre cement to the market for over 100 years.

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