Catering Operations Manager

7 days ago


Brisbane, Queensland, Australia ISS FACILITY MANAGEMENT PTY LTD Full time
About the Role

We are seeking an experienced Catering Operations Manager to join our team at ISS Facility Management Pty Ltd. As a key member of our facilities management team, you will be responsible for overseeing the catering operations at our client's site in Wacol, QLD.

Key Responsibilities
  • Supervise Catering Team: Lead and manage a team of catering staff, including the Café Supervisor, Chef, and Café Attendants, to ensure the safe and high-quality provision of catering services to staff, contractors, and visitors.
  • Operational Management: Effectively manage the daily operations of the catering team, including monitoring food and beverage requirements, ensuring accurate meal volumes, and maintaining high standards of hygiene and cleaning.
  • Quality Assurance: Ensure that all catering services meet the required quality standards, adhering to ISS and client policies and procedures.
  • Recruitment and Onboarding: Coordinate the recruitment process for catering staff and ensure a smooth onboarding experience for new employees.
  • Reporting and Communication: Prepare and submit timely and accurate reports on catering operations, including the monthly contract report, and maintain regular communication with the relevant manager.
Requirements
  • Customer Service Focus: Demonstrate a customer service focus, with excellent verbal and written communication skills to liaise with internal and external clients at all levels.
  • Time Management and Organization: Exhibit excellent time management and organizational skills, with the ability to manage workflow and priorities, and meet deadlines.
  • Leadership and Adaptability: Show a strong work ethic, lead by example, and demonstrate a flexible approach to work, with the ability to adapt to a changing environment.
  • Technical Skills: Possess intermediate to advanced level skills in core Microsoft packages, particularly Word, Excel, PowerPoint, Access, and Outlook.
  • Safety and Compliance: Demonstrate knowledge of safety issues relevant to the trade and a strong commitment to safe working practices, with the ability to pass an Australian National Police Check.
Desirable Qualifications
  • Food and Beverage Experience: Minimum 2 years' experience within the food and beverage environment.
  • Attention to Detail: Good attention to detail and high level of accuracy.
  • Teamwork and Self-Motivation: Ability to work effectively alone and within a team environment, with self-motivation, organization, and the ability to effectively prioritize tasks.
About ISS Facility Management Pty Ltd

ISS Facility Management Pty Ltd is a leading provider of facility management services, committed to creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We prioritize employee and workplace safety, strive to maintain a safe working environment, and offer a range of benefits, including competitive salary, full training, and career development opportunities.



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