Service Desk Professional

2 days ago

Ballarat, Victoria, Australia beBeeCustomer Full time $29,580 - $33,800
Key Role in IT Team

As a vital member of our dynamic IT team, you'll play a key role in delivering exceptional customer service and support.

This is an exciting opportunity to stand out as we seek passionate individuals dedicated to innovation.

You'll be at the forefront of ensuring the smooth operation of our software, hardware, and network infrastructure across Grampians Health Service.

Key Responsibilities include:

  • Triage and categorize incoming tickets by urgency, resolving Level 1 issues such as password resets and basic troubleshooting.
  • Perform troubleshooting for hardware and software issues, escalating complex problems to Level 2 support with comprehensive information.
  • Maintain thorough records of support requests and resolutions in the ITSM tool, contributing to knowledge base updates.
  • Assist with the deployment and configuration of IT equipment and track inventory, including licenses and hardware.
  • Provide excellent customer service by actively listening to users and following up to ensure satisfaction.
  • Engage in team meetings to suggest process improvements and stay updated on new technologies and best practices.

Qualifications, Skills & Experience:

  • Brief understanding of networking, cloud tech, and IT security practices.
  • Previous experience in ICT Service Desk or similar role.
  • Formal ICT qualifications or commitment to obtaining them.
  • Strong problem-solving and analytical skills for troubleshooting.
  • Effective verbal and written communication with users, plus organizational and multitasking abilities.

By joining us, you'll have the opportunity to grow professionally and make a real difference in the lives of others.

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