Customer Support Professional

2 days ago


Ballarat, Victoria, Australia beBeeTechnical Full time $73,961 - $78,771
Job Description:

The ICT Customer Support Officer is responsible for delivering technical support to meet the IT needs of Council.

Works closely with ICT Teams to provide comprehensive Client Service Operation for the Council.

Provides frontline technical support and undertakes delivery of key technical tasks.

Updates and documents best practices and support procedures.

Participates in technical research and development to enable innovation and improvement.

Participates in planning, design, development, and implementation of policies and procedures.

Completes other tasks as required.


Required Skills and Qualifications:

- Demonstrable experience in Service Desk and customer service.

- Demonstrated ability to support others to pre-determined outcomes.

- Demonstrable experience with hardware and software troubleshooting functions.

- Junior level Service Desk technician with emerging technical lead experience.

- Highly numerate and literate, with ability to produce quality reports and documentation.

- Proactive and highly organised, with strong time management and planning skills.

- Strong communication and troubleshooting skills.

- Experience working in an ICT support role.


Benefits:

Career progression and development opportunities.

Band 4 Salary range from $73,961 - $78,771.75, plus superannuation with a monthly RDO.

Professional culture within the team where individuals take ownership and are fastidious and proud of delivering excellence and quality.

Acting professionally when representing at forums or events as required.


Others:

Full employment medical and police check.

Apply with cover letter and current resume ensuring response to Key Selection Criteria.



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