Senior Analyst Help Desk

6 days ago

Ballarat, Victoria, Australia Uniting Vic Full time $75,000 - $79,900 per year
  • Full time position based in regional Ballarat or Horsham - hybrid work arrangements
  • Initially maximum term until April 2026 (indirect parental leave replacement contract) with potential for extension
  • Increase your take-home pay with access to salary packaging benefits
Your new role

As part of our ICT Help Desk team, you'll play a key role in maintaining the core ICT applications, systems and hardware that support the delivery of critical community services. You will provide expert technical support and troubleshooting to enable seamless technology operations for our sites across Victoria and Tasmania. You will respond to queries from Uniting's workforce via phone, email and face to face at sites, monitor queues and escalate tickets where appropriate.

Benefits of working at Uniting

Our work isn't easy, but it matters. Work with people who care as much as you.

In addition to a salary of $75k - $79k + super, you can access the following.

  • Ability to increase your take-home pay with access to $15,900 in salary packaging benefits
  • Flexibility with hybrid work arrangements
  • An extra 17.5% on top of your fortnightly pay when you take paid annual leave
  • Enjoy 25% off at Uniting Op Shops
  • Free counselling with our Employee Assistance Program (EAP)
Your skills and experience

You will bring with you:

  • Previous experience working as part of a help desk team using ITIL processes and compatible technologies to maintain service support excellence
  • Experience in providing services within diverse geographical region to a large service organisation
  • Demonstrated experience in engaging with ICT and other professionals
  • Working knowledge of O365 applications
  • Strong analytical and problem solving capabilities

View the position description here

How to apply

Click APPLY to submit your interest.

If this role sounds like a good fit for you, please apply soon. We'll review applications as they come in and may close the ad early.

For any questions, please reach out to Daniel Failla, ICT Service Delivery Manager at to arrange a chat.

About Uniting

At Uniting we are passionate about working together to inspire people, enliven communities and confront injustice. We have a 5,000 strong workforce of employees and volunteers who deliver a diverse range of services across Victoria and Tasmania.

Visit us:

Uniting is a child safe organisation and is committed in everyday practice to ensure the safety and wellbeing of all children, at all times. As a 'child safe' organisation, employment with Uniting is subject to a satisfactory national (and international where relevant) police check and relevant Working with Children Check in your State prior to commencement of any paid or unpaid work and/or participation in any service or undertaking.

Through the recruitment process, we will ask you for personal information. Disclosure is optional, however, it can help us support you better. We invite you to tell us if you identify as Aboriginal, a person with disability, from a diverse background or LGBT+. You will be given an opportunity in the application form to request additional support. We welcome the opportunity to discuss how we can support you.

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