Chief Claims Operations Manager
19 hours ago
Auto & General is a leading provider of general insurance products in Australia, protecting customers' most valued possessions on the road, at home and on holiday.
Job Title:Chief Claims Operations Manager
Location:North Lakes site has parking and is conveniently located close to amenities.
Salary:We offer a competitive salary of $120,000 - $150,000 per annum, depending on experience.
Job Description:The Chief Claims Operations Manager will be responsible for leading, motivating and developing a team of Insurance Consultants. Key responsibilities include:
- Developing, coaching and motivating a team of Insurance Consultants to ensure they maintain skills and competencies.
- Prioritizing and allocating team portfolios, including workload management.
- Conducting performance reviews and assisting with staffing requirements and recruitment.
- Providing technical guidance and acting as an escalation point on complex claims and complaints.
- Contributing to the continuous improvement of the Insurance operating model.
To be successful in this role, you will need:
- A minimum of 1 year's experience in a leadership role with a customer-facing organization or within a call centre, preferably with strong coaching experience.
- Experience with Insurance operations beneficial.
- Able to develop and maintain strong stakeholder relationships.
- Good attention to detail and problem-resolution skills.
- Experience developing processes and procedures.
- Ability to effectively manage conflict and negotiate where required.
We offer a range of benefits, including:
- Extra leave: Enjoy additional leave days on us. You'll receive a paid 'ME' day and one paid volunteer leave day annually.
- Paid parental leave: We support our new parents with paid parental leave and other benefits.
- Workplace giving: If you're passionate about a cause, then we are too – we offer workplace giving and we'll dollar-match your donations to registered charities.
- Development opportunities: We're championing your development with internal programs and access to a wide range of online courses.
- Employee discounts: You'll receive discounts on Budget Direct insurance products.
- Reward and recognition: We reward high performance with employee recognition, reward and incentive schemes.
- Onsite facilities: There are excellent end-of-trip facilities on offer and private spaces for nursing mothers.
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