Chief Claims Operations Manager

19 hours ago


North Lakes, Queensland, Australia Auto & General Full time
About Us

Auto & General is a leading provider of general insurance products in Australia, protecting customers' most valued possessions on the road, at home and on holiday.

Job Title:

Chief Claims Operations Manager

Location:

North Lakes site has parking and is conveniently located close to amenities.

Salary:

We offer a competitive salary of $120,000 - $150,000 per annum, depending on experience.

Job Description:

The Chief Claims Operations Manager will be responsible for leading, motivating and developing a team of Insurance Consultants. Key responsibilities include:

  • Developing, coaching and motivating a team of Insurance Consultants to ensure they maintain skills and competencies.
  • Prioritizing and allocating team portfolios, including workload management.
  • Conducting performance reviews and assisting with staffing requirements and recruitment.
  • Providing technical guidance and acting as an escalation point on complex claims and complaints.
  • Contributing to the continuous improvement of the Insurance operating model.
Required Skills and Qualifications:

To be successful in this role, you will need:

  • A minimum of 1 year's experience in a leadership role with a customer-facing organization or within a call centre, preferably with strong coaching experience.
  • Experience with Insurance operations beneficial.
  • Able to develop and maintain strong stakeholder relationships.
  • Good attention to detail and problem-resolution skills.
  • Experience developing processes and procedures.
  • Ability to effectively manage conflict and negotiate where required.
Benefits:

We offer a range of benefits, including:

  • Extra leave: Enjoy additional leave days on us. You'll receive a paid 'ME' day and one paid volunteer leave day annually.
  • Paid parental leave: We support our new parents with paid parental leave and other benefits.
  • Workplace giving: If you're passionate about a cause, then we are too – we offer workplace giving and we'll dollar-match your donations to registered charities.
  • Development opportunities: We're championing your development with internal programs and access to a wide range of online courses.
  • Employee discounts: You'll receive discounts on Budget Direct insurance products.
  • Reward and recognition: We reward high performance with employee recognition, reward and incentive schemes.
  • Onsite facilities: There are excellent end-of-trip facilities on offer and private spaces for nursing mothers.


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