Claims Operations Manager

3 weeks ago


North Lakes, Queensland, Australia Auto & General Full time

Job Summary:

This role is responsible for managing a portfolio of complex, high-value claims, ensuring timely and fair outcomes for clients.

Main Responsibilities:

  • End-to-end management of claims, including investigation, negotiation, and settlement.
  • Collaboration with internal stakeholders, such as solicitors and credit hire companies, to resolve claims efficiently.
  • Development and maintenance of relationships with key stakeholders to ensure effective communication and resolution of claims.
  • Clear understanding of liability, negligence, and road rules to ensure accurate and fair claims management.
  • Ability to work autonomously and collaboratively in a dynamic environment, prioritizing tasks and organizing workload effectively.


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