Senior Branch Operations Manager

1 month ago


Port Welshpool, Victoria, Australia Kennards Hire Full time
About the Role

As a Senior Branch Operations Manager, you will play a crucial role in fostering a positive and safe work environment that delivers exceptional service to our customers.

You will support the Specialist Manager to ensure effective front desk operations and administration requirements are met to standards. This includes supervising and coaching team members to work to Kennards Hire standards, ensuring all tasks are completed to Kennards Hire Standards.

  • Key Responsibilities:
  • Ensuring effective front desk operations and administration requirements are met to standards
  • Support the branch in asset utilisation in accordance with Repair, Share, Replace principles
  • Liaise with the transport team to ensure delivery and pickup of equipment to the customer on time
  • Liaise with the workshop team to ensure equipment maintenance and final checks are completed and available as needed for our customers
  • Supervise, delegate and assign daily duties to team members

We're looking for someone with previous experience within a retail sales / leadership role from the trade or hardware industry. You'll have an impressive track record in people management, effective coaching, and performance enhancement. Your excellent communication skills and tech savvy will enable you to build lasting relationships with customers.

In return, we offer a competitive salary of $85,000 - $110,000 per annum, plus additional financial benefits if you stay with us for more than five years. You'll also have opportunities to develop and grow your expertise through training and development programs.

About Us

Kennards Hire is a values-driven, family-owned business committed to fostering a positive environment. As the largest family-owned equipment hire company in Australia and New Zealand, we've been around since 1948. We're passionate about growing sustainably and innovating in ways that benefit our people, our customers, and our business.



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