Technical Infrastructure Specialist
1 month ago
Pathfinder Recruitment is a leading provider of recruitment services in Melbourne. We are currently seeking an experienced Systems Engineer to join our client's dynamic MSP environment.
Job Overview
- This role offers the opportunity to work at Level 3 support, prioritizing customer satisfaction while collaborating with a team that values individuality and dedication.
Responsibilities
- Respond promptly to tickets, adhering to client SLAs.
- Act as an escalation point for level 1 & 2 support, available in and out of working hours.
- Resolve daily and escalated issues efficiently.
- Create, update, and maintain user documentation.
- Lead by example with a hands-on approach.
- Provide technical support and advice to customers, both remotely and on-site.
- Contribute to continuous service improvement initiatives.
- Demonstrate commitment to learning and taking on new responsibilities.
Requirements
- Previous experience in a Level 3 support role.
- 3+ years of MSP experience.
- Proficiency in Active Directory & Server Administration.
- Experience with Microsoft Azure AD and Microsoft 365 (Office 365).
- Strong ticket logging experience.
- Familiarity with Office 365 project migrations.
- Competence in both Windows and Apple-based IT systems.
- Understanding of ticketing systems and IT support processes.
- Watchguard Certification/experience (preferred).
- Experience with Autotask, Datto RMM & Datto BCDR (preferred).
- Good grasp of the ITIL framework.
- MCSE, MCSA, or Microsoft 365 certification preferred.
- Knowledge of Windows Server administration, networking, or virtualization technologies.
- Experience with Windows Hyper-V, VMware.
Salary Information
We offer a competitive salary of AU$80,000 - AU$110,000 per annum, depending on experience.
Location
The successful candidate will be based in Melbourne.
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