Technical Infrastructure Specialist

1 month ago


Melbourne, Victoria, Australia Pathfinder Recruitment Full time

Pathfinder Recruitment is a leading provider of recruitment services in Melbourne. We are currently seeking an experienced Systems Engineer to join our client's dynamic MSP environment.

Job Overview

  • This role offers the opportunity to work at Level 3 support, prioritizing customer satisfaction while collaborating with a team that values individuality and dedication.

Responsibilities

  • Respond promptly to tickets, adhering to client SLAs.
  • Act as an escalation point for level 1 & 2 support, available in and out of working hours.
  • Resolve daily and escalated issues efficiently.
  • Create, update, and maintain user documentation.
  • Lead by example with a hands-on approach.
  • Provide technical support and advice to customers, both remotely and on-site.
  • Contribute to continuous service improvement initiatives.
  • Demonstrate commitment to learning and taking on new responsibilities.

Requirements

  • Previous experience in a Level 3 support role.
  • 3+ years of MSP experience.
  • Proficiency in Active Directory & Server Administration.
  • Experience with Microsoft Azure AD and Microsoft 365 (Office 365).
  • Strong ticket logging experience.
  • Familiarity with Office 365 project migrations.
  • Competence in both Windows and Apple-based IT systems.
  • Understanding of ticketing systems and IT support processes.
  • Watchguard Certification/experience (preferred).
  • Experience with Autotask, Datto RMM & Datto BCDR (preferred).
  • Good grasp of the ITIL framework.
  • MCSE, MCSA, or Microsoft 365 certification preferred.
  • Knowledge of Windows Server administration, networking, or virtualization technologies.
  • Experience with Windows Hyper-V, VMware.

Salary Information

We offer a competitive salary of AU$80,000 - AU$110,000 per annum, depending on experience.

Location

The successful candidate will be based in Melbourne.



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