Technical Support Infrastructure Specialist

1 week ago


Melbourne, Victoria, Australia Zero Hash Full time
About the Opportunity

Zero Hash is seeking a talented Junior Technical Support Engineer to join our team. As a member of our technical operations department, you will play a crucial role in ensuring the smooth functioning of our client base and tech stack.

This is an excellent opportunity for someone looking to build their career in a fast-paced environment with high growth potential.

Job Responsibilities:
  • Analyze and report on major incidents, SLAs, SLOs, and other key performance metrics to stakeholders
  • Provide timely support for critical applications and infrastructure issues
  • Communicate complex technical issues to customers in a clear and concise manner
  • Triage and troubleshoot system issues to minimize downtime
  • Collaborate with developers and operational teams to resolve escalated technical issues
  • Manage workflows in Zendesk and JIRA to ensure efficient issue resolution
  • Create custom alerts and dashboards using application logs and business metrics
Requirements:
  • 1-3 years of experience in technical operations and customer support
  • Strong knowledge of relational/document-oriented databases, including SQL
  • Ability to troubleshoot REST API/FIX API issues
  • Familiarity with Python/Bash scripting is a plus
  • Familiarity with FIX API/WebSocket API is a plus
  • Basic understanding of blockchain and trading environments is beneficial
  • Experience with Zendesk, Jira, Confluence, and real-time monitoring tools such as Grafana, Prometheus, Loki, and OpsGenie
What We Offer:
  • A competitive salary range of $85,000 - $110,000 per annum, based on location and experience
  • A comprehensive benefits package, including maternity and paternity leave, WeWork membership, WFH yearly stipend, and L&D stipend after 6 months
  • The opportunity to work with a cutting-edge financial infrastructure company, connecting fiat, crypto, and stablecoins globally
  • A dynamic and collaborative work environment, with a focus on innovation, ownership, and empathy


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