Technical Support Infrastructure Specialist
1 week ago
Zero Hash is seeking a talented Junior Technical Support Engineer to join our team. As a member of our technical operations department, you will play a crucial role in ensuring the smooth functioning of our client base and tech stack.
This is an excellent opportunity for someone looking to build their career in a fast-paced environment with high growth potential.
Job Responsibilities:- Analyze and report on major incidents, SLAs, SLOs, and other key performance metrics to stakeholders
- Provide timely support for critical applications and infrastructure issues
- Communicate complex technical issues to customers in a clear and concise manner
- Triage and troubleshoot system issues to minimize downtime
- Collaborate with developers and operational teams to resolve escalated technical issues
- Manage workflows in Zendesk and JIRA to ensure efficient issue resolution
- Create custom alerts and dashboards using application logs and business metrics
- 1-3 years of experience in technical operations and customer support
- Strong knowledge of relational/document-oriented databases, including SQL
- Ability to troubleshoot REST API/FIX API issues
- Familiarity with Python/Bash scripting is a plus
- Familiarity with FIX API/WebSocket API is a plus
- Basic understanding of blockchain and trading environments is beneficial
- Experience with Zendesk, Jira, Confluence, and real-time monitoring tools such as Grafana, Prometheus, Loki, and OpsGenie
- A competitive salary range of $85,000 - $110,000 per annum, based on location and experience
- A comprehensive benefits package, including maternity and paternity leave, WeWork membership, WFH yearly stipend, and L&D stipend after 6 months
- The opportunity to work with a cutting-edge financial infrastructure company, connecting fiat, crypto, and stablecoins globally
- A dynamic and collaborative work environment, with a focus on innovation, ownership, and empathy
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