Customer Experience Specialist

4 weeks ago

Sydney, New South Wales, Australia Creative Activation Full time
About the Role

We are seeking a highly organized and detail-oriented CX Account Coordinator to join our Client Services team at Creative Activation. As a key member of our team, you will be responsible for supporting the planning, coordination, and delivery of customer experience programs, ensuring each program meets strategic goals and is completed as planned, on time, and to budget.

Key Responsibilities
  • Manage the coordination of CX programs in conjunction with the client service team
  • Client communications both internal and external
  • Resource planning and management
  • Data validation & analysis
  • Program insights & reporting
  • Managing program budgets & invoicing
Requirements
  • A tertiary qualification in business, marketing, or communications (preferred but not essential)
  • Previous experience working in retail, administration, or a client service role essential
  • Excellent written and verbal communication skills
  • An ability to interpret and analyze data
  • Intermediate level of MS Excel & PowerPoint
About You
  • You have a passion for retail and customer experience
  • A proven multitasker with great organization skills
  • Possess excellent time management skills
  • You use a proactive approach to problem-solving and are confident in the decisions you make
  • Strong relationship-building skills with the ability to influence others
  • Ability to set targets and meet deadlines
What We Offer
  • Flexible hybrid working | 3 days in office, 2 work from home
  • Fantastic agency office culture
  • Daily onsite barista and breakfast, in state-of-the-art offices at Walsh Bay
  • Regular team catch-ups and occasional interstate travel
  • Great company culture with individual professional development pathways

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