Customer Experience Specialist

3 weeks ago


Sydney, New South Wales, Australia Zip Co Full time

About the Role

We are seeking a skilled Customer Experience Specialist to join our team at Zip Co. As a key member of our Customer Experience function, you will be responsible for creating memorable experiences for our customers.

Key Responsibilities

  • Supporting customers through inbound calls and tickets
  • Managing customer interactions with confidence and professionalism
  • Identifying opportunities to improve our processes and products
  • Collaborating with internal teams to resolve customer issues

Requirements

  • 6-12+ months experience in a customer service or customer-facing role
  • Passionate about teamwork and willing to share knowledge and support others
  • A problem solver who thinks fast and on their feet
  • Adaptable and comfortable taking directions

What We Offer

  • Mental health and wellness initiatives
  • Team social events and epic offices
  • Free breakfast daily and weekly free lunches

About Us

Zip Co is a digital financial services company offering innovative, people-centred products that bring customers and merchants together. We pride ourselves on being a values-led business and our values guide us in everything we do.



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