Strategic Onboarding Solutions Manager

1 week ago

Sydney, New South Wales, Australia Avetta Full time

Unlock Sustainable Growth

Avetta's innovative SaaS platform empowers leading organizations to connect with qualified suppliers, contractors, and vendors. By leveraging cloud-based technology and human insights, we foster sustainable growth for businesses and their supply chains.

We serve 85,000+ active customers across 100 countries, driving success through our subscription software.

About the Role

An exceptional Senior Client Onboarding Manager will lead efficient and successful onboarding campaigns, driving revenue from Supplier Registrations by managing Registration Campaign launches and CIA submissions. They will work closely with client stakeholders, internal project teams, and supplier sales leadership.

The ideal candidate is a self-starter with high energy, passion, determination, and perseverance. They should be comfortable working in a fast-paced entrepreneurial environment, demonstrating discipline, resourcefulness, and excellent time management skills.

Key Responsibilities

  • Foster two-way communication with clients, establishing Avetta as a trusted partner and expert.
  • Support clients on-site and in their systems as needed.
  • Assist client stakeholders in gathering supplier lists in the required format, including all necessary data.
  • Coordinate the scope, enrichment, prioritization, strategy, and quality assurance of client supplier lists.
  • Collaborate with clients and Avetta's Supplier Communications team to create a co-branded communication plan for both client internal employees and their suppliers.
  • Coordinate communications sent to the appropriate recipients at the right time to drive intended outcomes.
  • Implement good change management best practices within client business policies and procedures.
  • Work with Account Management and Technical Resources to integrate/automate/API opportunities.
  • Disseminate critical client-specific information to internal teams.
  • Generate and manage Supplier Registration reporting at various levels of the client organization (Company/BU/Region/Site/Submitter) to meet client SLAs, drive efficiency, and quality for customers.
  • Train client users on product features related to supplier registration, such as submissions, reporting, and feedback.
  • Handle customer escalations and maintain regular reporting updates.
  • Collaborate with internal teams to ensure smooth transitions from Client Onboarding Manager (COM) to Client Success Manager (CSM) after launch.

Requirements

  • 4-5 years of experience in customer onboarding or a combination of 2+ years in onboarding with additional experience in Implementation and/or Customer Success roles.
  • Sales experience is a plus, but not required.
  • Candidate must display high energy, high passion level, determination, and perseverance.
  • Candidate must display comfort level with working with and committing to aggressive goals.
  • Professional phone presence and excellent communication skills are required, both written and verbal.
  • Ability to work independently and as part of a team.
  • Able to work in fast-paced, self-directed entrepreneurial environment.
  • Excellent time management skills.
  • Strong Decision-making, problem resolution, and creative thinking skills.
  • Able to multi-task activities with shifting priorities.
  • 2+ years of CRM (Salesforce.com) experience.
  • Experience with Microsoft Office suite of products.
  • Successful candidates will demonstrate regular and predictive attendance as a fundamental aspect of their commitment to the role and our team.

Estimated Salary Range

$70,000 - $90,000 per year, depending on location and qualifications.

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