Senior Onboarding Program Manager

2 weeks ago

Sydney, New South Wales, Australia Avetta Full time

Avetta, a leading provider of cloud-based supply chain management solutions, is seeking an experienced Senior Onboarding Program Manager to join its Sydney office. As a key member of the team, you will play a crucial role in driving successful onboarding campaigns for our clients.

About Avetta

Avetta's SaaS platform connects businesses with qualified suppliers and contractors worldwide. Our innovative technology provides unparalleled visibility to companies, fostering sustainable growth for their supply chains. With 85,000+ active customers across over 100 countries, we are committed to delivering exceptional value to our partners.

Your Role

We are looking for a highly motivated and results-driven Senior Onboarding Program Manager who can work collaboratively with client users, internal project managers, and supplier sales representatives. As a self-starter with excellent communication skills, you will be responsible for managing campaign launches, overseeing smooth transitions from CCM to CSM, generating campaign reporting, and resolving customer escalations.

Key Responsibilities

  • Manage and oversee campaign launches using best practices to drive desired outcomes.
  • Work with internal teams to create seamless transitions from CCM to CSM post-launch, targeting new business opportunities during launch.
  • Develop and manage campaign reporting to meet client Service Level Agreements (SLAs), ensuring efficiency and quality for customers.
  • Respond to customer escalations and provide timely updates.
  • Collaborate with Customer Success Managers (CSMs) and Account Managers (AMs) as needed.
  • Establish clear expectations with clients, promoting two-way communication to build strong partnerships and position Avetta as a trusted expert in its field.
  • Support the Sales Enablement and Renewal (SER) campaign team with outreach activities if required.
  • Share critical client-specific information with internal teams.

Requirements

  • At least 3 years of experience in Project Management.
  • Minimum 3 years of experience in Sales management and B2B/B2C sales or account executive roles.
  • A high level of energy, passion, determination, and perseverance.
  • A comfort level working with aggressive goals and targets.
  • Professional phone presence and excellent written and verbal communication skills.
  • Ability to work independently and as part of a team.
  • Familiarity with fast-paced, entrepreneurial environments.
  • Excellent time management skills.
  • Strong decision-making, problem-solving, and creative thinking abilities.
  • Ability to multitask and adapt to shifting priorities.
  • At least 2 years of CRM experience (Salesforce.com).
  • Experience with Microsoft Office suite products.

Metrics That Matter

  • Supplier list management.
  • Yield % of managed campaigns.
  • Client feedback management.

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