Luxury Front Desk Ambassador

1 week ago

Broadbeach, Australia SOFITEL Full time
Unlock Your Potential in a 5-Star Setting

We are seeking a highly skilled and charismatic Guest Service Agent to join our team at Sofitel Gold Coast Broadbeach. This is an exciting opportunity to embark on a career journey with a leading global luxury hotel brand, offering a unique blend of professional growth and personal fulfillment.

About Sofitel Gold Coast Broadbeach

Located in the heart of Broadbeach, just 200m from patrolled beaches, Sofitel Gold Coast Broadbeach is a luxurious five-star hotel featuring 296 beautifully appointed rooms and suites, all with breathtaking Pacific Ocean or Hinterland views, and multiple Food & Beverage outlets.

Join Our Team

In this role, you will be part of a dynamic team where everyone's contribution is valued. We empower our staff to bring ideas to elevate our services, creating personalized experiences for guests. Help them feel special, and we will do the same for you.

Your Responsibilities

  • Greet and welcome guests with a warm and friendly demeanor.
  • Assist with the check-in and check-out process, ensuring efficiency and accuracy.
  • Handle guest inquiries and resolve any issues promptly and professionally.
  • Provide information about hotel amenities, services, and local attractions.
  • Coordinate with other departments to fulfill guest requests and ensure their comfort.
  • Maintain a neat and organized front desk area.
  • Process payments and manage guest accounts.
  • Uphold the hotel's standards of excellence in customer service and professionalism.

Your Qualifications

  • Previous experience in a similar role within a luxury hotel is preferred.
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and problem-solving abilities.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Proficiency in using hotel management software (OperaCloud preferred) and Microsoft Office Suite.
  • Flexible schedule, including the ability to work evenings, weekends, and holidays.

What We Offer

  • A competitive salary of $60,000 - $80,000 per annum, depending on experience.
  • Complimentary meal on shift available via Le Café.
  • Employee discounts on accommodation, dining, and lifestyle with Accor hotels.
  • Discounted parking.
  • Paid birthday leave.
  • Personalized reward & recognition program.

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