Customer Experience Ambassador

24 hours ago


Broadbeach, Australia SOFITEL Full time
About Sofitel Gold Coast Broadbeach

We are a luxury 5-star hotel offering 296 hotel rooms and suites in the heart of Broadbeach, with walking distance to beaches, restaurants, and shops.

Job Overview

This is a unique opportunity to join our team as a Customer Experience Ambassador. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring that every guest feels welcome and valued.

Key Responsibilities
  • Provide warm and friendly greetings to guests, making them feel welcome and at ease
  • Assist with the check-in and check-out process, ensuring efficiency and accuracy
  • Handle guest inquiries and resolve any issues promptly and professionally
  • Offer information about hotel amenities, services, and local attractions
  • Coordinate with other departments to fulfill guest requests and ensure their comfort
  • Maintain a neat and organized front desk area
  • Process payments and manage guest accounts
Requirements
  • Previous experience in a similar role within a luxury hotel is preferred
  • Excellent communication and interpersonal skills
  • Strong attention to detail and problem-solving abilities
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Proficiency in using hotel management software (OperaCloud preferred) and Microsoft Office Suite
What We Offer
  • Complimentary meal on shift available via Le Café
  • Employee discounts on accommodation, dining, and lifestyle with Accor hotels
  • Discounted parking
  • Paid birthday leave
  • Personalized reward & recognition program

Estimated Salary: AU$60,000 - AU$80,000 per annum

Please note that full AU working rights are required for this role.

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.



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