Guest Service Ambassador

3 weeks ago


Broadbeach, Australia AccorHotel Full time

Experience the Art of Exceptional Guest Service

As a Guest Service Agent at Sofitel Gold Coast Broadbeach, you will be the face of our luxury hotel, delivering personalized experiences that exceed our guests' expectations.

Your Key Responsibilities:

  1. Greet and welcome guests with a warm and genuine smile, setting the tone for a memorable stay.
  2. Assist with check-in and check-out processes, ensuring seamless transitions and accurate information.
  3. Respond to guest inquiries and resolve any issues promptly and professionally, demonstrating empathy and problem-solving skills.
  4. Provide detailed information about hotel amenities, services, and local attractions, showcasing your knowledge and enthusiasm.
  5. Collaborate with other departments to fulfill guest requests and exceed their comfort expectations.
  6. Maintain a clean and organized front desk area, reflecting the hotel's high standards of excellence.
  7. Process payments and manage guest accounts with precision and attention to detail.
  8. Embody the hotel's commitment to exceptional customer service, upholding our values and standards in every interaction.

About You:

We're looking for an experienced Guest Service Agent who:

  1. Has a strong background in hospitality, preferably in a luxury hotel environment.
  2. Excels in communication and interpersonal skills, with a passion for delivering exceptional guest experiences.
  3. Demonstrates attention to detail, problem-solving abilities, and adaptability in a fast-paced environment.
  4. Is proficient in hotel management software (OperaCloud preferred) and Microsoft Office Suite.
  5. Is available to work a flexible schedule, including evenings, weekends, and holidays.

What We Offer:

Thrive in our Sofitel Gold Coast Broadbeach community:

  1. Complimentary meal on shift available via Le Café.
  2. Employee discounts on accommodation, dining, and lifestyle with Accor hotels.
  3. Discounted parking.
  4. Paid birthday leave.
  5. Personalized reward and recognition program.
  6. Be part of a luxury 5-star hotel offering 296 hotel rooms and suites.
  7. Work in the heart of Broadbeach, with walking distance to beaches, restaurants, and shops.

AccorHotel is an inclusive company, committed to attracting, recruiting, and promoting diverse talent. We offer reasonable adjustments to support you during the recruitment process.



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