Retail Partnership Development Manager

1 week ago

Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $90,000 - $130,000
Client Success Manager Role

We are seeking a skilled Client Success Manager to join our team. This role is critical in driving customer retention, expanding revenue through identifying opportunities for upsells and cross-sells, and ensuring strong product adoption and engagement across the customer lifecycle.

About the Job

The Client Success Manager will be responsible for ensuring seamless onboarding, increasing product adoption, identifying expansion opportunities, mitigating churn risks, and fostering customer advocacy. They will leverage data-driven insights and regular touchpoints to help customers realise the full value of our solutions, ensuring both customer satisfaction and revenue growth.

Your Responsibilities
  • Serve as a strategic partner to customers, ensuring a seamless transition, adoption, and long-term success with our solutions.
  • Own Product adoption and Customer Retention for retail partnerships in APAC region.
  • Collaborate with sales and pass leads to try to convert brands that are leveraging the platform complimentary through the retail partnerships program to paying customers.
  • Manage multi-brand retailers in Australia, and their brands, guiding customers through the full lifecycle—from onboarding and adoption to expansion and renewal.
Requirements
  • Experience working in the wholesale industry or at a multi-brand retailer.
  • Extensive experience in Customer Success or Account Management within both SaaS and wholesale/retail industries.
  • Strong strategic and problem-solving skills, with the ability to anticipate change and adjust priorities proactively.
  • Excellent communication skills in English, both written and verbal.
What We Offer
  • A flexible work environment that empowers you to do your best work.
  • A culture that celebrates performance.
  • The chance to make an impact in a team that's big enough for career growth, but lean enough to make your voice heard.

This is an exciting opportunity for a motivated individual to join our team and contribute to our mission of building communities through commerce. If you're passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply.

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