Executive Property Solutions Manager

3 weeks ago

Sydney, New South Wales, Australia Lendi Group Full time
About Lendi Group

Lendi Group is a leading provider of property lending solutions in Australia. With a customer base of 4.5 million and a trusted national brand, we are well-positioned to lead the market.

Our company was born in 1992, revolutionizing the Australian mortgage market forever. In 2021, we merged with digital challenger Lendi, forming Lendi Group. This union has enabled us to bring our human-led, tech-superpowered approach to help Australians achieve their property dreams.

Job Overview

We are seeking an experienced Executive Property Solutions Manager to lead our inaugural Buyer's Agent team. As a key member of our leadership group, you will be responsible for driving operational excellence, coaching and training Buyer's Agents, and actively participating in recruitment to scale the team.

Your primary objective will be to ensure the team consistently meets weekly and monthly targets, driving Aussie Homes Buying's operational and commercial objectives. You will also be responsible for enhancing customer experiences, implementing strategies to maximize customer satisfaction and successful property exchanges, leveraging industry-leading data, technology, and processes.

You will work closely with leadership to refine processes, boost productivity, and elevate team performance. Providing state- and suburb-specific insights to enhance the team's market expertise will be essential to your success.

In this role, you will foster partnerships with internal and external partners, including Broker Operations, Sales, Property Analysts, and other relevant stakeholders to optimize resources and productivity. Encouraging and monitoring the team's use of the Lendi Platform to enhance customer experience and achieve optimal results will be a key aspect of your responsibilities.

Key Responsibilities
  • Lead and Develop Team: Drive operational excellence, coach and train Buyer's Agents, and actively participate in recruitment to scale the team.
  • Achieve Performance Targets: Ensure the team consistently meets weekly and monthly targets, driving Aussie Homes Buying's operational and commercial objectives.
  • Enhance Customer Experience: Implement strategies to maximize customer satisfaction and successful property exchanges, leveraging industry-leading data, technology, and processes.
  • Drive Continuous Improvement: Collaborate with leadership to refine processes, boost productivity, and elevate team performance.
  • Foster Partnerships: Cultivate relationships with internal and external partners to optimize resources and productivity.
  • Optimise Platform Utilisation: Encourage and monitor the team's use of the Lendi Platform to enhance customer experience and achieve optimal results.
Estimated Salary

The estimated salary for this role is AU$120,000 - AU$150,000 per annum, depending on experience.

About the Role

This is a unique opportunity to lead our inaugural Buyer's Agent team as Manager of Buyer's Agents. With a customer base of 4.5 million, a trusted national brand, and advanced technology, we are well-positioned to lead in this rapidly growing field.

If you are passionate about real estate, helping people to achieve their property dreams, and want to partner with Lendi Group to shake up the Australian property landscape, then we'd love to hear from you.

What We Offer

We are a people-first company that invests in initiatives to promote a healthy work environment. Our core values are We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. We offer flexible working arrangements, extended paid parental leave, loyalty leave, and access to an Employee Assistance Program for comprehensive support for your wellbeing.

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