Regional Operations Specialist

1 week ago

Brisbane, Queensland, Australia beBeeFieldServiceManager Full time $80,000 - $115,000

Job Title: Regional Field Service Manager

About the Role

We are seeking a highly skilled and experienced Regional Field Service Manager to lead our team of Field Service Engineers and subcontractors. As a key member of our operations team, you will be responsible for ensuring the highest level of customer satisfaction while effectively managing and supporting Field Service Engineers and subcontractors across multiple states.

Key Responsibilities
  • Lead, support and motivate Field Service Engineers and subcontractors to deliver high-quality service outcomes.
  • Manage depot and agent location stock, ensuring minimum stock levels are consistently maintained.
  • Maintain accurate stock records, audit technician usage, and ensure timely completion of cycle counts and stocktakes.
  • Allocate resources to ensure optimal regional coverage and Field efficiency.
  • Oversee daily service delivery, ensuring all contractual obligations and SLA targets (including response times, fix times, PM's, repeat calls, availability times) are met.
  • Monitor productivity across internal and subcontractor teams, addressing performance or process gaps as required.
  • Engage with and support subcontractors for the region.
  • Ensure preventative maintenance is completed on schedule in line with monthly targets and in accordance with quality standards.
Requirements
  • Proven experience in a similar role, preferably in a fast-paced field service environment.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Ability to work effectively in a dynamic and changing environment.
  • Proficient in Microsoft Office, including Excel, Word and Outlook.
Benefits

We offer a competitive salary package, including benefits such as:

  • Salary range $80,000 - $120,000 per annum.
  • Superannuation guarantee of 9.5%.
  • Access to professional development opportunities.
About Us

We are a leading provider of field service solutions, with a strong reputation for delivering high-quality services to our customers. We value our employees and offer a supportive and collaborative work environment.

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