MineStar Regional Operations Manager

2 days ago

Brisbane, Queensland, Australia beBeeLeadership Full time $120,000 - $185,000
Job Overview

We are seeking a strategic leader to oversee regional operations technology activities, manage customer expectations, and maximize productivity and safety using MineStar Technology products.

This role will lead teams of Customer Operations Managers, Site Operations Managers, Applications Specialists, and On-Board Specialists to optimize performance through collaboration with internal Product Support Specialists, Dealers, and Customers.

The role will partner with MineStar Product Support teams to ensure regional mine sites/customers have robust technology solutions providing customer satisfaction.

This position is accountable for leading MineStar Operations personnel, budget development and management, human resources management, and MineStar Technology contract administration.

Key Responsibilities
  • Provide leadership and direction to support multiple Technology mining accounts within their region with a values-based approach to the MineStar Technology business.
  • Lead Operations management of Customer, Dealer, site, commercial, and Operations technology business issues.
  • Partner with regional customer management to ensure customer satisfaction and promote ongoing business opportunities.
  • Collaborate with Account Managers, client personnel, Product Support staff, and other Regional Operations Managers to allocate resources and resolve issues associated with MineStar Technology accounts.
  • Be responsible for regional collaboration alignment of MineStar operational strategies, deliverables, contractual commitments, and account performance expectations.
Requirements
  • Mine site experience including experience in technology, mine operations, and/or significant Dealer and Customer support related roles.
  • Significant experience in progressively responsible leadership roles.
  • Knowledge and understanding of Caterpillar Dealer operations.
  • Excellent interpersonal skills required to deal with sensitive issues, development of subordinates, and collaboration with others.
  • MineStar Technology Operations business management experience across their region.
What You Will Gain

Whether groundbreaking products, best-in-class solutions, or a lifelong career, you can do meaningful work that makes a lasting impact.

With 95 years of legacy quality and innovation and 150 locations worldwide, your influence extends far beyond our organization.

You join a team of innovators and doers who drive progress and make it happen, helping customers build and power the world we live in.

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