Enterprise Systems Support Specialist

2 days ago


Canberra, ACT, Australia beBeeApplication Full time $80,000 - $110,000
Job Title:

Technical Application Specialist

">">About the Role:
  • Provide exceptional technical support, troubleshooting, and maintenance for enterprise applications ensuring seamless operation and optimal performance.
">Key Responsibilities:
  • Deliver high-quality first and second-level support and documentation to aid in troubleshooting, resolving or reproducing end-user issues.
  • Collaborate with internal users and clients to improve application performance.
  • Own and drive Root Case Analysis (RCA) on complex system issues.
  • Utilize expertise in incident management protocols to resolve issues efficiently.
  • Identify, evaluate, and prioritize end-users' issues, requests, and/or questions effectively.
  • Develop creative solutions and workaround procedures when standard processes have failed.
  • Participate in on-call rotation and respond to Helpdesk Tickets promptly.
">Requirements:
  • Bachelor's degree in software engineering, computer science, information technology, or related field.
  • Minimum 2-4 years of experience with systems implementation and support.
  • Strong ability to multitask and work in a dynamic environment.
  • Proficiency in database systems like MSSQL, MySQL, MongoDB.
  • Excellent communication skills and front-end support abilities.
  • Advanced problem-solving skills and ability to adapt quickly.


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