Insurance Claims Team Lead

2 months ago


Brisbane, Queensland, Australia MAYDAY Recruitment Group Full time

MAYDAY Recruitment Group is seeking a highly skilled Insurance Claims Team Lead to join their team. As a key member of the complaints management function, you will play a crucial role in leading the team to deliver outstanding service to customers worldwide.

The ideal candidate will have a minimum of 2 years' experience in insurance claims, with a strong background in dispute or complaint resolution. They will possess effective negotiation skills, problem-solving skills, and a comprehensive understanding of applicable insurance legislation and regulations.

The successful candidate will be responsible for overseeing the development and execution of a complaints management framework, building a team of Complaints Officers, and ensuring compliance with ASIC and General Insurance Code of Practice stipulations.

Key responsibilities include:

  • Developing and implementing a complaints management framework
  • Building and coaching a team of Complaints Officers
  • Ensuring compliance with regulatory requirements
  • Implementing analytics tracking and reporting on complaints

The ideal candidate will be a customer champion, with a strong focus on delivering exceptional customer experiences. They will be a collaborative team player, with excellent communication and interpersonal skills.

Benefits include:

  • Full-time permanent position
  • $78,500.00 + super + 5% bonus
  • Lovely offices located in Brisbane CBD
  • Flexible working arrangements
  • Opportunities for career growth and development

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