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Highly Skilled Technical Support Specialist

1 month ago

Sydney, New South Wales, Australia NICE Full time

About NICE

NICE is a global leader in AI-powered self-service and omnichannel customer experience platform solutions. We empower organizations to deliver exceptional customer experiences, while increasing efficiency and reducing costs.

Job Summary

We are seeking a highly skilled technical support specialist to join our team as a Dedicated Support Engineer (DSE). This role will be responsible for providing technical support and maintenance of the NICE platforms at the customer site.

Key Responsibilities

  • Provide timely and effective technical support and maintenance of the NICE platforms
  • Manage NICE related issues and outages, and enhance the client's ability to maintain the NICE system
  • Assist with NICE projects, installations, and change management as required to support the customer's environment and infrastructure
  • Work directly with client's System Engineers to support the NICE infrastructure across the customer's organization globally
  • Create records of cases and perform remediation in accordance with the severity of the case
  • Provide L2/L3 support as required for the technical support of the NICE product, and utilize, engage, and coordinate efforts with suppliers/other representatives as needed

Requirements

  • An expert level of Linux/Unix exposure on different flavors of servers
  • A good understanding of DB knowledge, Oracle/MSSQL
  • Working knowledge of administering UNIX, Linux or Windows servers
  • Experience of supporting Web-based applications
  • In-depth, hands-on knowledge of and experience with enterprise applications both on premise and cloud deployment
  • Significant technical experience within the industry and/or proven customer support experience Globally, preferably within Financial Institutes (Trading environments)

Estimated Salary: $90,000 - $120,000 per annum, depending on location and experience. Melbourne, Australia.