IT Technical Support Specialist

1 day ago


Sydney Olympic Park, New South Wales, Australia Royal Agricultural Society of NSW Full time

Job Title:

IT Technical Support Specialist

Company Overview:

The Royal Agricultural Society of NSW (RAS) is a premier event management company that organises various events and competitions. Our mission is to promote the viability of rural communities by ensuring Australia remains a thriving agricultural producer.

About the Role:

We are seeking an IT professional with experience in information technology to provide exceptional support to our staff, clients, and event partners. As an IT Technical Support Specialist, you will be responsible for monitoring and maintaining our service desk enquiries and support requests.

Key Responsibilities:

  • Monitor and maintain service desk and network to ensure availability for all users based on business requirements.
  • Support the Office 365 Tenant, including SharePoint, OneDrive, Teams, and Workflows.
  • Manage IT equipment and network software in line with RAS policies.
  • Manage roll out of IT hardware and maintain their performance.
  • Assist in delivering IT strategic outcomes.
  • Devise project management plans on new technology rollouts.
  • Stay up-to-date with current and emerging technologies in the IT industry.
  • Support off-site users using TeamViewer.
  • Maintain end-user asset register.

Requirements:

  • A minimum of 2 years' experience in information technology.
  • Microsoft 365 and Office 365 certification is preferred.
  • A passion for technology and a willingness to develop your IT skills.
  • A quick learner with energy, enthusiasm, and attention to detail.
  • Knowledge of Microsoft Office 365 tools, including Teams, Word, Excel, and Outlook.
  • Thorough knowledge of up-to-date Windows operating system.
  • Use of Service Desk tool such as JIRA.
  • A customer service focus, highly motivated, highly adaptable, and a problem solver.
  • Excellent communication skills, both verbally and in writing.

Estimated Salary:

$70,000 - $90,000 per annum, depending on experience.



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