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Highly Skilled IT Support Specialist

1 month ago

Sydney, New South Wales, Australia Randstad Full time

Randstad Digital is a dynamic and forward-thinking company committed to providing top-notch technical support services.

Job Overview

We are seeking an exceptional Level 2 IT Support Technician to join our team. This is an exciting opportunity for individuals passionate about delivering outstanding customer experiences through effective troubleshooting, problem-solving, and technical expertise.

Key Responsibilities
  • Provide clear, concise, and empathetic communication to clients via phone or other channels, ensuring seamless issue resolution and satisfaction.
  • Demonstrate adaptability in managing multiple tickets during peak periods, prioritizing tasks efficiently to meet deadlines.
Required Skills and Qualifications

To succeed in this role, you will need:

  • Strong Microsoft 365 experience, including proficiency in Office applications and cloud-based services.
  • Hands-on knowledge of Active Directory, DNS, DHCP, and group policy administration.
  • Experience with Microsoft Azure and its various features.
  • Cybersecurity and firewall expertise, with a strong understanding of security best practices.
  • Familiarity with VOIP phone systems, such as 3CX or similar solutions.
  • A solid grasp of Windows environments, both desktop and server, with the ability to troubleshoot software and hardware issues effectively.
  • A minimum of a Microsoft 365 certification, such as MS-100.
Estimated Salary Range

The estimated annual salary for this position is AU$70,000 - AU$90,000, depending on experience and qualifications.

What We Offer

Randstad Digital provides a supportive work environment that fosters growth, innovation, and collaboration. As a valued member of our team, you can expect:

  • A competitive salary package, including benefits and bonuses.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and diverse workplace culture that values inclusivity and diversity.
  • The chance to work with cutting-edge technologies and contribute to high-profile projects.