Technical Support Specialist for GIS Operations

1 week ago


Sydney, New South Wales, Australia EBR Full time
Job Overview

We are seeking a highly skilled Technical Support Specialist to join our team at EBR. As a key member of our GIS operations, you will be responsible for providing exceptional technical support and ensuring the smooth functioning of our internal systems.

About the Role

This is an exciting opportunity to work in a fast-paced environment where you will be required to continuously assess and evaluate internal systems and associated technology. You will provide immediate telephone and online support, attend to system failures, and maintain issue management databases.

Key Responsibilities
  • Assess and evaluate internal systems and associated technology to identify areas for improvement
  • Provide technical support via telephone, email, and online channels
  • Attend to system failures and take appropriate action to resolve issues
  • Maintain issue management databases and comprehensive reports of all system failures
  • Develop and implement quality assurance programs and procedures to ensure highest possible standards
Requirements
  • Tertiary qualifications or equivalent experience in GIS with strong working knowledge of MapInfo and ESRI software
  • Experience in customer service role, preferably in IT, emergency services, and/or health services industries
  • Experience in spatial data management and ability to query data in MS SQL
  • Highly developed conceptual, analytical problem-solving, and project management skills
  • Excellent written and oral communication skills, including interpersonal presentation, negotiation, and conflict management skills
Benefits

As a Technical Support Specialist at EBR, you will enjoy a competitive salary of $80,000 - $110,000 per annum, depending on experience.

In addition to a attractive remuneration package, you will also receive a range of benefits, including opportunities for professional development and growth within the company.



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