Highly Skilled Japanese Language Technical Support Specialist
1 week ago
Clarrow is a leading innovative software solution provider empowering businesses worldwide with cutting-edge SaaS products.
Salary and BenefitsWe offer $30/hour + Superannuation and a 1-year contract opportunity for the right candidate.
About the RoleThis position is a highly skilled technical support role, requiring fluency in Japanese (both written and spoken) to provide prompt and effective technical support to Japanese-speaking customers via phone, email, and chat. The ideal candidate will have strong technical aptitude, excellent communication skills, and the ability to work independently as part of a team.
Responsibilities- Provide first-level and some second-level technical support to Japanese-speaking customers.
- Troubleshoot and resolve customer issues related to Clarrow's SaaS products.
- Document and track customer interactions and resolutions in the support ticketing system.
- Collaborate with Level 2 support and engineering teams to escalate and resolve complex issues.
- Fluency in Japanese (both written and spoken) is mandatory.
- Proficiency in English.
- Previous experience in technical support is preferred.
- Strong technical aptitude and ability to learn new software quickly.
- Excellent communication and interpersonal skills.
- Fully remote role / full-time WFH
- Opportunity to work in a fast-paced and innovative environment
- Comprehensive training and ongoing professional development
- Collaborative and supportive team culture
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