Customer Service Professional
2 months ago
About Us
Hitachi Construction Machinery (Australia) Pty Ltd is a renowned manufacturer of construction and mining equipment, delivering high-quality products and services.
Opportunity
We are seeking a skilled Product Support Advisor to join our Tom Price team for an exciting new project.
As a key member of our team, you will be responsible for providing exceptional customer service and technical support to globally renowned major accounts and valued customers within the region.
As a brand ambassador, you will have the opportunity to promote Hitachi's service and parts components, ensuring total customer satisfaction and maintaining a high degree of service and support.
About You
- Safety Commitment: You will be proactive and committed to Hitachi's number one priority – exercising a high standard of precaution and duty of care to yourself and others.
- Technical Knowledge: You will be trusted to provide holistic technical advice on hydraulics and mechanical components for Hitachi's excavator fleet.
- Project Coordination: You will be committed to meeting deadlines through planning and execution of shutdowns, working collaboratively with the Service Department to meet and exceed customer expectations.
- Trade Qualified: You will have a minimum Certificate III in Mechanical Engineering or related heavy diesel qualifications or Certificate III in High Voltage Electrical Technology.
- Leadership: You will positively enable the partnership by actively chasing improvement opportunities and timely resolution of queries.
- Personable and Professional Communication Skills: You will possess strong communication and self-organization skills, planning and preparing relevant documentation related to machine performance, customer products, workmanship, warranty, and diagnostic information.
Benefits
- Permanent Full Time Position in a leading OEM with long-term job security.
- Competitive starting salary with the opportunity to increase based on yearly performance and training completed.
- 210hr annual leave and 10 days personal leave per annum.
- Great workplace culture – empathetic and supportive supervisor who strives for good work/life balance.
- Tailored training to suit career development – inclusive of both Hitachi product-specific and high-risk training.
- Relocation assistance if required.
- Opportunity to work on the entirety of Hitachi's range, including the new EH-3 series trucks and EX-7 series excavators.
- Supportive management who value your input in finding new and improved ways to achieve success.
- Exclusive staff discount on a range of goods and services.
- OEM training and opportunities for upskilling with access to the latest technologies.
- Supportive mentors who value your input in finding new and improved ways to achieve success.
- Be a part of a leading OEM that genuinely values and ensures everyone is happy and safe at work.
At Hitachi, we value our people and work towards providing guidance on your career path towards a rewarding and successful experience.
We are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities.
We encourage and support a diverse talent pool of skill, ethnicity, and gender to create a wide culture of shared values and enriched experiences in our business.
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